At Aktion Mart, customer satisfaction is very important to us. If you are not completely satisfied with your purchase, we are here to help.
Returns
You have 14 days from the date of delivery to request a return.
To be eligible for a return:
The item must be unused and in the same condition that you received it.
The item must be in its original packaging.
You must provide proof of purchase (order number or receipt).
Items returned without prior authorization may not be accepted.
Non-Returnable Items
Certain items cannot be returned, including:
Personal care products that have been opened
Items marked as final sale
Gift cards or digital products
Return Process
To request a return, please contact our support team:
Please include the following information:
Your order number
The reason for the return
Photos of the product (if damaged or defective)
Our support team will review your request and provide instructions on how to return the item.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed and a credit will automatically be applied to your original payment method within 5–10 business days.
Damaged or Defective Items
If your product arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery. We will arrange a replacement or refund at no additional cost.
Please include photos showing the issue so we can resolve the problem quickly.
Return Shipping
Customers are responsible for return shipping costs unless the item is defective or incorrect.
Shipping costs are non-refundable.
Late or Missing Refunds
If you have not received your refund yet:
Check your bank account again.
Contact your credit card company; it may take some time before your refund is officially posted.
Contact your bank for processing time.
If you have done all of this and still have not received your refund, please contact us.
Contact Us
If you have any questions about our Return & Refund Policy, please contact us: